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PAYMENT METHODS ACCEPTED

In our SHOP: Cash, and Credit and Debit Cards (Visa, Mastercard only) via our EFTPOS facility. Unfortunately we cannot accept personal cheques, and we do not release goods on credit.

Via our WEBSITE: Credit and Debit Cards (Visa, Mastercard only), Bank Transfer, or Bank Branch Deposit.

Payment processing for Visa and Mastercard is done offsite via ANZ eGate, a secure internet payment gateway which features the extra security offered through ‘Verified by Visa’ and ‘MasterCard® SecureCode™'. VbV and MCSC are measures introduced by Visa and MasterCard to provide merchants with additional protection against fraud. VbV and MCSC operate by redirecting customers to secure pages hosted by their card issuer. They are then required to verify their identity and set up shopping passwords. 

We also accept PayPal payments* (credit cards and e-cheque). Click here for information about PayPal.

If paying by internet bank transfer or bank branch deposit, please reference your payment with your name and your Order ID.

Your Order ID can be found within our email reply to your online order, or click on the 'My Account' link at the top right of our website, then click on 'Order History'. When you transfer funds from a bank other than the ANZ, there may be a delay of 1 or 2 days before we see the payment. If you choose bank transfer as your payment method, our account details appear at checkout.

NOTE! A PayPal E-CHEQUE takes up to a week to clear as the funds are sourced from your bank account. Your purchase will not be posted until your payment clears.

We don't accept PayPal payments in-store. You can however pay online and pick up your order from our store.
    If payment is made via PayPal, we will only deliver your order to the address linked to your PayPal account. 
    No exceptions - this to reduce fraudulent activity with PayPal accounts.

With all payment methods used, there may be a one or two day handling period prior to posting, starting from the time your funds appear in our Bank or PayPal account.

If you have any questions please email us at: info@tenzonearchery.com.au


LAY-BY TERMS AND CONDITIONS

1. When either you (the purchaser) or Ten Zone Archery (the retailer) cancel a lay-by sale, the purchaser has the right of a full refund less any cancellation charge. The cancellation charge on this lay-by is shown below. The charge is to cover selling costs incurred by the retailer.

Cancellation Charge:
Lay-By containing all Regular Stock Items  -  $12.00
Lay-By containing any Special Order Items* or Bows  -  $50.00

2. Should the purchaser fail to honour the lay-by sale (ie. by non-payment of lay-by) the retailer shall contact the purchaser and advise that the lay-by will be cancelled after 7 days of notice of advice unless a further or full payments is received. Should the purchaser not pay outstanding monies within the 7 days the lay-by will be cancelled, goods returned to stock, and any monies due, minus the cancellation charge, refunded to the purchaser.

3. There is no cancellation charge if goods are unable to be supplied by the retailer.

4. The maximum lay-by period is 12 weeks. A deposit of at least 25% must be paid at commencement of the lay-by term. The minimum payments preferred are 1/6 of the remaining amount at least fortnightly. For example, a lay-by total of $1000 requires a $250 deposit and six payments of $125 fortnightly. With written notice by the purchaser to the retailer, most other payment timing arrangements can be accommodated, such as monthly payments, or the balance remainder paid on pick-up.

5. Items from parcels containing all Regular Stock Items can be changed with notice in writing at least 14 days prior to the end of the pay-by term. Special Order Items must be collected in full or the Special Order Items cancellation fee will be charged.

6. It is the responsibility of the customer to advise this store of any change of contact details, including phone number, postal and email addresses.

*Special Order Item = at the retailer’s discretion, any item not in-store or regularly in stock requiring special placement on a supplier order. By their nature, these items are quite specific to the purchaser and are not as easily sold as regular stock items (such as special colour orders, or items specifically designed for left-handed archers).