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Postage

We aim to pack and post your order within two business days. However, once payment is received, we usually only take one business day to get your order packed and on its way to you. 
 

DELIVERY METHODS

We provide three delivery choices at checkout:
 
Flat Rate $12.00 (as of 03/11/16): Standard Australia Post service with signature on delivery. 
We may also use Fastway Couriers (also tracked with signature on delivery) where the service is available. Fastway do not deliver to PO Boxes.
Express: This service includes signature on delivery as calculated by Australia Post plus our charges listed below.
Free local pickup is available if you live close to East Maitland, Tuesday to Saturday (please check our current opening times at our contacts page).
 
Australia Post or Fastway Couriers will deliver your goods.
Most often we will send parcels requiring express delivery via Australia Post. 
We reserve the right to choose which carrier we feel is best to safely and quickly deliver your parcel.
When we pack your items we will tell you which service provider we are using and provide you with the tracking number for your parcel.

COST OF DELIVERY

To choose a delivery method and calculate the cost of delivering items in your shopping cart, please click on the ‘Estimate Shipping & Taxes’ tab, enter the destination, then click on the ‘Get Quotes’ tab. When you add items to your cart, delivery is calculated as a flat rate for standard delivery, or express delivery based on their combined weight, and the final destination. Choose a delivery method and click on the ‘Apply Shipping’ tab. You can then proceed to make your payment.
 
We include the Signature on Delivery service on every Australia Post parcel. We have found this is the best method to ensure safe delivery of your items. All Fastway deliveries require signature on delivery. To continue our high level of service to our customers, Ten Zone Archery are committed to delivering your items safely and quickly.
 
Therefore the flat rate shipping applied to your order includes:
  • the cost of standard parcel delivery by Australia Post or Fastway Couriers. If sent via Fastway, this includes insurance coverage.
  • $2.95 for a Signature on Delivery service (if sent via Australia Post),
  • between 50 cents and $1.00 towards the cost of the box, envelope or satchel, packing material such as bubble wrap, craft paper, cardboard and sticky tape, and the time it takes to pack and prepare your parcel.
​If you choose express delivery, the shipping applied to your order includes the cost of express parcel delivery by Australia Post, plus all of the above.
 

MORE ABOUT DELIVERY METHODS

AUSTRALIA POST
The two methods of delivery by Australia Post are as follows:
  • Regular parcel delivery with a tracking number and Signature on Delivery

    The Australia Post standard parcel service covers all of Australia, delivering your item within 2 or more business days. For an estimated delivery time, please see their delivery guidelines for sending parcels within or outside your state.

     
  • Express parcel delivery with a tracking number and Signature on Delivery

    Guaranteed next business day delivery within the Express Post delivery network*, which operates between all capital cities (except Darwin and in Perth CBD only) and some major centres.
Ten Zone Archery will not be held responsible for items lost by Australia Post, but we will do our best to help you find missing packages. When we pack your items we will provide you with the tracking number for your parcel. We have not experienced a single lost parcel while using the Signature on Delivery service.
 
FASTWAY COURIERS
Fastway offer a nationwide delivery service with up to $1500 coverage, no re-delivery fees, door-to-door tracking and online proof of delivery. You must provide a street address (no post office box deliveries) and a contact phone number.
 
Ten Zone Archery will not be held responsible for items lost by Fastway Couriers, but we will do our best to help you find missing packages. When we pack your items we will provide you with the tracking number for your parcel.
 
FREE LOCAL PICKUP
Free pickup of your order is available if you live close to East Maitland, Tuesday to Saturday (please check our current opening times at our contacts page). Please allow one business day for us to prepare your order for pickup. Please email, call or text us to arrange a time for your pickup. Payment must be confirmed online before pickup can occur.
 
If you have any questions please call us on: 1300 50 40 33.