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Warranties & Returns

We do not refund for a ‘change of mind’ but we will credit you, or exchange goods if the returned item is in a saleable condition. We will exchange unused 'change-of-mind' products in pristine condition, contained in the unopened original packaging as supplied, within fourteen days of purchase. Of course, all applicable warranties will be honoured.

We will not exchange the following products for 'change-of-mind':

  • compound and recurve bows
  • bow components and parts
  • arrows or shafts
  • binoculars, rangefinders or similar optical items
  • scope lenses

No exchanges for 'change-of-mind' on special order items.

If your item is found to be defective within the manufacturer's warranty period, please contact us before you send anything back to us for repair or replacement. Some items may need to be sent direct to the manufacturer or distributor.
 
If an item is warranted by Ten Zone Archery, please return* the item to us within the specified warranty period for that item, for repair or replacement.
 
*Buyer pays the freight for the product return to Ten Zone Archery and Ten Zone Archery will bear the cost of return freight to the customer.
 
To contact us with questions about a product return, warranty issue or possible exchange, please call us on 1300 50 40 33 during our regular opening hours.


All warranty periods start from the initial purchase date and are not transferable to other persons.

An exception to this is the Limited Lifetime Warranty offered on all bows manufactured by Elite Archery, past or present, which is fully transferable. Search online for "The Elite Promise" or "Elite Archery Limited Lifetime Warranty", or click on the "Warranty" heading on the Elite Archery website.

The "Elite Archery Limited Lifetime Warranty" covers relevent bow components or parts only, as outlined by Elite Archery on their website.

The "Elite Archery Limited Lifetime Warranty" does NOT cover labour or any other expenses incurred by Ten Zone Archery, to arrange for replacement bow parts or fit replacement bow parts.

Costs chargeable to the customer include:

1/ All time and phone calls, used liasing with Elite Archery regarding your warranty repair.

2/ All labour/ time spent removing and replacing warranty parts, including time spent tuning any bow and re-installing any bow accessories. eg; drop away arrow rest.

3/ All freight, postage and packaging costs involved, both inbound and outbound from Ten Zone Archery.

To contact us with questions about an Elite warranty issue, please email us at elite@tenzonearchery.com.au